Orders created on Fusiform by clinics each have a status that informs users of what step in the process the order is in starting with "Not Submitted - Not Started" and ending with "Completed". The following statuses are used in FusiformCAST:
Not Submitted - This status indicates that the order has just been created or the order form has not been submitted to a vendor yet. An order with this status can have either two additional statuses:
Not Submitted (Not Started) - This indicates that the order form for for this order has not been started yet. For orders with this status, the user will be prompted to "Start Order Form" on the Order Overview page.
Not Submitted (In Progress) - This indicates that the order form has been started, but has not been completed yet so the order form still needs to be submitted. For orders with this status, the user will be prompted to "Complete Order Form" on the Order Overview page in order to submit the order for vendor review.
Submitted - This status indicates that the order form has been completed and the order has been submitted for the vendor to review. All orders must be reviewed by the vendor and marked either as "Approved" or "Rejected" before being fulfilled. For orders with this status, the user will be prompted to "Add Additional Media" on the Order Overview page if any additional scans or images need to be added to the order.
Approved - This status indicates that order has been approved by the vendor after their review for having all the necessary and required information for fulfillment. Once an order has been approved, the vendor will start the fulfillment process. For orders with this status, the user does not need to do any additional work so will be prompted to "Contact Vendor" on the Order Overview page if they have any questions on the order.
Rejected - This status indicates that the order has been rejected by the vendor after their review process. The vendor will indicate why the order has been rejected for the user to fix and re-submit to the vendor. For orders with this status, the user will be prompted to "Resolve Issue" on the Order Form in order to re-submit the order for Vendor review.
Error - This status indicates that the order has an error associated with it. Additional information on the error will be provided on the Order Overview page. For orders with this status, the user may need to place a re-order so will be prompted to "Contact Vendor" on the Order Overview page if they have any questions on the order.
Complete - This status indicates that the order has been fulfilled and the Vendor has marked it complete. This is the final stage that an order in FusiformCAST can have. For orders with this status, the user will be prompted to "Re-Order this Order" in order duplicate the order for an additional fulfillment.
All orders will have an order status displayed on the Order Overview page and on the Orders table. Based on the order status, the right panel of the Order Overview page will indicate the next step in the order process. For example, when an order status is "Not Submitted (Not Started)", the user will be prompted to "Start filling out your Order Form" and can select "Start Order Form" to complete the form.
Filtering by Status
Users can also filter their orders by order status on the Orders tab by selecting the "Filter by Status" button which then allows users to define or edit filter criteria to view all orders with one or more statuses.
When viewing a Patient Overview page, users can also filter the selected patient's orders by status to display only the relevant orders for that patient.
Alerts for Rejected Orders
When an order submitted by the user has been rejected by the vendor, the user is alerted on the dashboard tab that the order has been rejected. The vendor will typically provide the user with a note on why the order has been rejected enabling the user to select "Modify & Re-submit" in order to navigate directly to the rejected order.
This rejected order will also be displayed in the "Not Submitted Orders" table on the dashboard tab as well. Users can toggle the "Show Rejected Only" option at the top of the table to filter their unsubmitted orders by rejected orders only.