When reaching out about to Vendors, always, always get confirmation of receipt of the message from the Vendor. The safest way to achieve this is to call or email the vendor point of contact directly.
Communicating with a Vendor at clinic.fusiform.co
In order to communicate with a vendor, you must be logged into the web application at clinic.fusiform.co and within the Order Overview page for a specific order. This ensures that each conversation you have with a vendor is focused on only one order to avoid any confusion.
To go to the Order Overview page, go to your Dashboard and select the patient whose order you need to discuss.
Once on the Patient Info page, select the relevant order from the "Orders" box on the left side of the page.
You can organize this list by the Vendor name, device type, or by the date the order was created. Once you've found the relevant order, click on it, and you'll be on the Order Info page.
On the right side of the page is the Comments box, where you can send messages to your vendor/clinic. Once you send a comment or a question about an order, one of their representatives should reply shortly.
If you receive any future messages about an order, you will receive a notification, which can be viewed by clicking the bell-shaped icon at the top right of the page or by email.
After clicking the icon, you can click "New Message Received" to go straight to the Comments box on the Order Info page.